The Life and Responsibilities of a Resident Self Storage ManagerJon Fesmire | Mar 27 2017 @ 11:41 AM
Have you ever considered looking for work as a self storage resident manager? Perhaps you’ve worked in the industry in customer service or maintenance. Perhaps you’re currently a manager at a facility, but you have to commute to work daily and you’d love to do the same basic job, but get to live where you work.
If so, becoming a resident manager could be a nice step up.
The Life of a Resident Manager
First, it’s important to understand what life as a resident manager is like. For many, it’s an ideal management job. In many facilities, the on-site home is a great size for a small family, generally two or three bedrooms and two bathrooms, with a yard. Rent and most utilities are completely covered, which can save the manager a tremendous amount of money every month. It also means no more commuting to work, which for many takes hours out of the day.
It also means that on your hours off, you still need to be available. If an alarm goes off at night, you need to check the security cameras to see if there’s been a break-in. If your facility opens early and closes late, you may need to head to the office if your employees need assistance with an unusual customer issue. Because of this, you will also need to set boundaries. When tenants know that you live at the facility, they may mistakenly think they can knock on your door at any time. Make sure they know that they need to resolve problems in the office during open hours.
For most companies, a resident manager can expect competitive medical, dental, and vision benefits and a 401K savings plan.
The Responsibilities of a Resident Manager
A resident manager has many responsibilities, some of which they share with customer service associate employees.
Assisting Customers - The resident manager helps new tenants make decisions about what unit size to rent, which locks to use, and more. They also inform tenants about what can and cannot be stored, give advice on how much insurance to purchase, and prepare contracts.
Additional Information - While in the office, the resident manager can also give customers a tour of the facilities in the golf cart, and share the benefits of storing at their facility. This includes explaining the security systems, climate control, and more.
Models Behavior for Employees - This large category includes using company approved, professional phone techniques on every call, maintaining a clean, organized office, and keeping an eye on video surveillance.
Responsibilities - The resident manager is ultimately responsible to the owner or parent company for how well the facility runs. That means making sure the office, grounds, and various security systems are clean, organized, and well-maintained, that customer files are in order, that late payment notices go out on time, that the office is well-stocked on boxes and other supplies for customers, and that the facility remains competitive by keeping in mind what local competitors are doing.
On-Site, On-Call - Living on-site basically means you’re on call when the company needs you, even in the middle of the night. If an alarm goes off, it’s the manager’s responsibility to check the surveillance cameras and to call the police if someone has broken in. If the company needs you to check on a unit during off-hours, then the manager needs to check on that unit. If maintenance shows up late, the manager needs to let them onto the property and make sure they know what needs to get fixed.
A self storage resident manager has a lot of responsibilities, but for many, the perks of getting to live in a nice house, rent free, on site outweigh the extra work hours.